Everyone knows I love Uber – better than a taxi in almost all respects, and about the same price for rides longer than 10 minutes (and often cheaper than a taxi for even longer rides). I’m equally obsessed with Waze – a crowd sourced community based GPS/traffic/navigation app that navigates you around traffic, alerts you to accidents, and ultimately gets better the more people use it.
If you are like me, you will occasionally find yourself sitting in the back of an Uber loading up Waze to see how long it will take to get to your next meeting or if you’ll catch your flight. And what you often find is that the driver, although well intentioned and very knowledgeable of the city, doesn’t have a full 360 view of ongoing traffic patters and accidents, and can’t pick the best route the way the Waze app can. A true #firstworldproblem :).
So you watch your ETA slowly get later, and you hesitate to give the driver some advise on routes without coming across as this arrogant back-seat-driver.
When I see this happen I usually ask the driver if he or she has heard of Waze — and about 5% of the time they have but they rarely have it available or installed.
So my suggestion: Uber should add a “Waze option” where it’s bundled on the iPhone of the driver, or integrated into the app itself – and give the passenger the option of having the Uber driver just follow the best route as chosen by Waze.
It’s a an easy win for both companies, and gives peace of mind to the passenger.