I just finished reading a fantastic book about Jeff Bezos and Amazon written by Brad Stone called The Everything Store: Jeff Bezos and the Age of Amazon.
A really great deep dive on how the company has grown over the past 20 years (!) and how it embodies the qualities and vision of its founder.
Here’s a solid bit:
“I understand what you’re saying, but you are completely wrong,” he (Jeff Bezons) said. “Communication is a sign of dysfunction. It means people aren’t working together in a close, organic way. We should be trying to figure out a way for teams to communicate less with each other, not more.” That confrontation was
Bezos’s counterintuitive point was that coordination among employees wasted time, and that the people closest to problems were usually in the best position to solve them.”
And curious about my own Amazon usage, I went and looked at my Amazon account, and found what I think is one of my first orders back in late 1999 (no orders previous to that are shown) – and it’s a Sega Dreamcast game, NFL 2K
What was also very meta for me was to be reading this book on my Kindle app on my phablet Android Galaxy note 2 – which has proven to be an excellent reading device. And the reason I found out about the book was from highlights posted by Naveen on Twitter:
After seeing the highlight, it lead me to instantly buy the book from the Kindle app on Android. I can’t imagine a better customer experience than that.