Several months ago I had another problem with this folder. I had about 80GB uploaded, still another 80 to go. In one weekend I got the message that the backup was succesful. I couldn’t believe it. Several weeks later it turned out that these files weren’t backup up at all. In the log files I found lots of error messages. The status window didn’t display them, which is very bad. I believe they have fixed this now, but something critical like this was a big stupid mistake by Mozy. I reported this error to the support desk, but the support guy didn’t understand what I meant and gave me standard replies which showed he was totally incompetent or just not interested.

It turned out that my harddisk was full, and I needed to switch the location of the temp folder to another partition in the preferences. Because of the way Mozy is setup, with just a menu icon, not dock icon when the status window appears, I just had missed the preference menu altogether. I think the interface can still use some improvements, especially error reporting. When a backup is not completed succesfully I want to know it!!! And I want to know why.

Another nice option would be if it was possible to set priority which files need to be updated regularly or with absolute priority. I have some very big files which take up lots of time, but they are absolutely not critical. Stuff like mail, documents, pictures are. Music is not important if it is outdated several weeks or even months. I want to be able to set this and know for sure that the important documents are never more than a a week behind.

And I always keep at least one external harddisk with a timemachine backup.

App loses preferences (mine reset lots of my folder choices) and had to reinstall then re-upload files.

BUT the proof is in the restore and it is definitely not as advertised. My external hard drive died June 6th. I am still downloading files from the site in an attempt to restore the drive. It takes forever, with multiple tries. The DVD’s I paid for ($100+) are incomplete. When I asked for support from their people, first operator’s advice was uninformed and boiler plate generic; second operator’s attitude was rude and information provided unhelpful and non-specific. Little exists on their site to help you try and DIY.

I am still waiting for a refund or resolution to my problems with this company. 30+ days is not acceptable for this. Losing a hard drive is nerve wracking enough but being subjected to disrespectful and snippy tech support during the meltdown is just a major deal breaker.

I use it on a Mac and a Windows machine. When I started, the Mac version looked awful but worked well and the Windows version looked good but worked poorly. They must have figured something out because now it looks the same on both and works well on both.

And $400 is a few factors higher than what I paid for the DVDs/HD — are you trying to restore everything and it’s 20 TBs+ ?